Frequently Asked Questions
How do I book a service?
You can book our services through our website, by calling our customer service line, or by sending us an email. Our online booking system is available 24/7 and provides instant confirmation.
What is your cancellation policy?
We offer free cancellation up to 24 hours before your scheduled service. Cancellations made within 24 hours may incur a fee. Please contact us as soon as possible if you need to cancel or modify your booking.
Do you provide airport pickup services?
Yes, we offer reliable airport pickup and drop-off services. Our drivers track your flight and will be waiting for you even if your flight is delayed. We provide meet-and-greet services at the airport.
What types of vehicles do you have?
Our fleet includes sedans, SUVs, luxury vehicles, minivans, and buses to accommodate different group sizes and preferences. All vehicles are well-maintained and regularly inspected for safety.
How far in advance should I book?
We recommend booking at least 24 hours in advance for standard services. For airport transfers, corporate events, or group transportation, we suggest booking 48-72 hours in advance to ensure availability.
What payment methods do you accept?
We accept all major credit cards, debit cards, and cash payments. For corporate clients, we offer monthly invoicing and credit terms. Online payments are processed securely through our booking system.
Are your drivers licensed and insured?
Yes, all our drivers are licensed, background-checked, and fully insured. They undergo regular training and are experienced in providing professional transportation services.
Do you offer corporate travel services?
Yes, we specialize in corporate travel services including executive transportation, event transportation, and long-term contracts. We provide detailed reporting and dedicated account management for corporate clients.
